For Patients: New Policies and Procedures
/
Dear Patients,
We are having trouble staffing the front desk due to CoVID and unemployment compensation, it has been really hard to find quality candidates and we are down to one full-time employee, Sydney, who is also in school.
Please bear with us and try to exercise patience where possible. HELP us to HELP YOU:
Showing up for Visits:
The zoom link to see Dr. Roy is always the same. It is:
https://us02web.zoom.us/j/2487982942
The zoom link to see Dr. Qandah is always the same. It is:
https://zoom.us/j/7409483359?pwd=NHNlS3l1RGpCbUM1TkFNa0w0S0pEQT09
Moorekeice’s direct line is (248) 878-9224
Dr. Feroze’s direct line is (248) 758-8189
The office address is 43097 Woodward Ave. Ste 101 Bloomfield Hills, MI 48302
Confirmations:
If we confirm you by email, we cannot also confirm by phone.
If we confirm you by phone, we cannot also confirm by email.
Confirmations will be honored, so please check your phone and your email, if you miss a confirmed visit without a health issue, you will receive a late fee.
Getting your Records:
We NEED your records in order to treat you:
Please get a patient portal at your treating facility and make sure you let us know the username and password so we do not have to try to pull your records before every visit.
Please request, EVERY time you get blood drawn OR you get an image or procedure, a COPY of your records and either fax them to us at 248 858 8411 or EMAIL them to dr.roy@aimnatural.com
It is our preference that you only get your blood drawn at Biotech Labs. We have a direct portal with them as they are our lab service and it allows both of us to relax and not have to run around getting labs. Here is a list of locations and hours: Biotech Lab Locations and Hours
Email Communication:
• Please DO use Email, dr.roy@aimnatural.com; or the CONTACT US page on aimnatural.com
• Please make your email concise.
• Use numbers or bullet points if you can.
• If it is not urgent or critical, know that we are triaging and WILL get to you when we can.
• Only text Dr. Roy’s cell phone with medical emergencies or time-sensitive scheduling issues, at 248 260 8866
Please know that we do our best to see you on your scheduled day on time.
We understand that moving your time is the hardest part for you in working with us.
Please know that Dr. Roy is one person and if people come late, have critical issues, or she even needs to run use the restroom, we run behind. Every week we end up having to move one or two patients to the following but we try to prioritize critical issues.
We so appreciate your grace and your patience. You are NEVER a burden, this is just an explanation to help context things.
Our office manager is Pamela Parker at 313 570 0070, sometimes if it’s logistics, she’s the best person to call.
Our practice manager is Qasim Arshed at 586 604 2808, if you are really stressed, he’s the best person to call.
We appreciate the opportunity to continue to serve you.
We know that this is harder on you than on us.
We wake up every morning eager to be of service and our thoughts, prayers and attention is always with you.
Dr. Roy
